FREQUENTLY ASKED QUESTIONS
free when you spend £250
Place an order online, , over the phone before 8pm (timings subject to change) we can deliver at your address .
free when you spend £250
Free delivery when you spend £250 is also not available from any of our third party sites, Opticians products & services, Hearingcare & on Travel services.
ROYAL MAIL
USPS
DHL
FEDEX
UPS
and more
Order by 10pm (timings subject to change), available 7 days a week. Usually delivered 24/7 . and discreet ,The earliest delivery date for these orders will be shown at the checkout.
You can select a named weekday up to 4 days in advance for your order to be delivered, for . Usually delivered 24/7
You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. For further information, see our FAQs
If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered , an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, personalised gift which have been opened cannot be refunded or exchanged.
Any Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
This does not affect your statutory rights.
*35 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to . Please see following FAQs for information on how to return these items.
Subject to availability. Geographical restrictions, delivery & service fees apply. Minimum spend £250. A small delivery fee of £25.00 applies to orders below £150
*You must be signed in and have an Advantage Card assigned to your account to be able to shop savings. Normal Advantage Card terms and conditions apply. Excludes in-store orders. No Price Advantage . Read more Advantage Card offer terms and conditions here.
**Average delivery based on a sample of 77,000 grocery and convenience deliveries in the UK with an average Courier Partner delivery time of 10 minutes over the period 01/01 2020-01/03 2025. Note average Courier Partner Delivery time is defined as from when the Courier Partner has started the delivery trip having picked up the order from the store. Actual delivery time may vary.
Terms and Conditions – Advantage Card points
- Points Collection
You will collect 1 Advantage Card point per £200 spent . Points will be automatically uploaded to your Advantage Card account approximately 5 days after delivery. Points are awarded based on product price only and do not include delivery & service fees. Points are not available to earn on infant milks of up to six months.
- Registration Requirements
Advantage Card number must be entered at checkout before placing the order. Points cannot be retrospectively assigned. Points will only be awarded to the Advantage Card number provided at time of purchase. street wise is not responsible for points not awarded due to incorrect Advantage Card details.
- Points Usage
Points cannot be spent on any other third-party retailers. Points can only be redeemed in accordance with Advantage Card terms and conditions.
- Data Sharing & Privacy
By linking your street wise Advantage Card, you consent to sharing your information with associate orders with your loyalty account. ’ Privacy Policy here. Your loyalty account is subject to additional terms and conditions, including street wise’ privacy policies, which can be found here.
- General Terms
Normal Advantage Card terms & conditions apply. The full Advantage Card terms and conditions can be found here. Offers cannot be used in conjunction with any other offer or promotional code. No cash alternatives available. street wise reserves the right to end any offer at any time without notice. All offers subject to stock availability.
Terms and Conditions – street wise Advantage Card points on Delivery
- Points Collection
You will collect 1 Advantage Card point per £150 spent at Delivery. Points will be automatically uploaded to your Advantage Card account approximately 5 days after delivery. Points are awarded based on product price only and do not include delivery & service fees. Points are not available to earn on infant milks of up to six months.
- Registration Requirements
Advantage Card number must be entered at checkout before placing the order. Points cannot be retrospectively assigned. Points will only be awarded to the Advantage Card number provided at time of purchase. street wise is not responsible for points not awarded due to incorrect Advantage Card details.
- Points Usage
Points cannot be spent on Delivery or any other third-party retailers. Points can only be redeemed in accordance with Advantage Card terms and conditions.
- Data Sharing & Privacy
By linking your Advantage Card, you consent to Delivery sharing your information with streetwise to associate orders with your loyalty account. Please refer to Delivery’s Privacy Policy here. Your loyalty account is subject to additional terms and conditions, including ‘ privacy policies, which can be found here.
- General Terms
Normal Advantage Card terms & conditions apply. The full Advantage Card terms and conditions can be found here. Offers cannot be used in conjunction with any other offer or promotional code. No cash alternatives available. street wise reserves the right to end any offer at any time without notice. All offers subject to stock availability.
Frequently asked questions
We deliver to virtually all uk , usa and European .
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands
For delivery to the Republic of Ireland, please visit street wise.ie.
All home delivery orders from our website will be delivered by our preferred carrier. You can track your parcel through the link provided in your ‘order history’ or through the link in your despatch email. We’re unable to specify which carrier will deliver your parcel.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant ‘where is my order?’ and enter your order number to receive your updated order information.
You can find your order number on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.
The name of the delivery company will appear in the ‘parcel information’ section. See below for details on how to track each one:
The current status of your parcel(s) will be shown in the ‘parcel information’ section
For detailed tracking events, click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean, see ‘what do tracking events mean?’.
Collect from store parcels:
You are unable to track these until they arrive in-store. If you have provided a mobile number with your order, you will receive a text when they are available for collection.
If your order has not arrived when expected:
Check your order confirmation email for the expected delivery date
Your order may be despatched in more than one parcel and therefore may arrive at different times
We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier’s website
If you can’t access your email you can see these details in the ‘order history’ area of ‘my account’
If you miss the carrier’s attempt at delivery, don’t worry, you can rearrange delivery for another day by calling the number shown on the card
If your order is being delivered to store, you’ll receive an email when it is available for collection. You’ll also receive a text if you provided us with a mobile number
If you still can’t find your order, please contact Customer Care for assistance.
Check the confirmation email to see if all the products were ordered
Check the despatch email to see if products have been cancelled from your order:
Occasionally when we pack an order some of the products may not be available. We don’t want to delay the rest of your order so we cancel the out of stock product and despatch the rest. We’ll send you an email to update you if this happens. The paperwork for your order will show everything included and we only charge you for the products we send but you will earn all of the streetwise Advantage Card points we promised
Check the paperwork included in your parcel as your order may be despatched in more than one parcel and arrive at different times (orders containing products despatched directly from the supplier for example)
The despatch email and ‘order history’ area of ‘my account’ will also show the number of parcels sent
Remove all packaging to confirm the product isn’t hidden. Some orders may contain a cardboard wedge that products will be underneath
However, if the product is definitely missing please contact streetwise Customer Care and they will do their best to resolve the issue for you
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within sameday or 2 to 4 working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
The statuses below will appear if you chose to have your order delivered to you :
We have received your order
Your order has been placed. We are now unable to amend or cancel it
Your order is being processed
Your order is being processed in our warehouse
Cancelled by streetwise
Your order has been cancelled as there’s no stock available or has failed our internal checks. You’ll receive an email advising you of this
Your order has been despatched
Your parcel has left our warehouse and is with the carrier for delivery
Your order has been partially despatched
This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the despatched products:
Collected by customer
Your order has been collected from the from the delivery agent
Tracking your order with the carrier
Your order is out for delivery
Your parcel is with the carrier and delivery will be attempted today.
Your order has been delivered
You should have received your parcel. Note: Your order may be delivered in more than one parcel
Your order has been delivered (secure location)
The carrier company will have left your parcel in a secure location, such as in a shed, garage or with neighbours. They should advise you of the location on the missed delivery card they leave
You have been carded (parcel not left)
You will see this if nobody was available at your address or a neighbour’s address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the missed delivery card and quote your parcel ID to rearrange delivery
‘Damaged’
Your parcel has been damaged in transit. A member of Customer Care may have tried to contact you. If you haven’t heard from us, please contact us
‘Missort’
Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can
‘Inadequate address’
The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact Customer Care
‘Refused’
When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives
On the delivery options page in checkout it you will see if a signature is required. If nobody is available to sign for the parcel, the delivery driver will return it to the depot and leave you a missed delivery card.